Senior Account Manager

About the role

As a Senior Account Manager, you will ideally based in Gibraltar and be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are passionate about i Gaming and have a proven track record of success in account management, we want to hear from you!

Responsibilities

• Own a portfolio of key operator accounts end to end, acting as their senior point of contact and trusted partner

• Build relationships at every level of each operator, from casino and CRM teams through to heads of casino and C-level decision makers

• Lead commercial negotiations with your operators, including contract renewals, commercial terms, exclusives, and bespoke or branded game deals

• Build and own a strategic account plan for each key account, with clear revenue targets, growth objectives and actions over a 12–24 month horizon

• Be accountable for revenue growth across your portfolio, reporting regularly on performance vs budget, forecasts and pipeline

• Spot and drive upsell and cross-sell opportunities, such as new releases, new markets and jurisdictions, and promotional campaigns

• Check lobby positioning and daily performance across your accounts, and agree joint marketing and promotional plans that win our games better placement and visibility

• Run quarterly business reviews with senior operator stakeholders, presenting performance insights, market trends and growth plans

• Be the voice of the customer internally, working with Product, Studio, Marketing, BI, Compliance and Operations to deliver what your key accounts need

• Anticipate risks within your accounts and resolve issues quickly to protect long-term relationships

• Mentor and support Account Managers, sharing best practice and helping raise standards across the team

• Represent on client visits and at industry trade shows and events

Requirements

• Strong experience as Account Manager (B 2 B) or Casino Manager within the i Gaming industry is a must

• Fluency in English is a must - knowledge of any other language is nice to have

• Strong understanding of the i Gaming market

• Confident building relationships at every level of an operator, from operational teams through to C-level

• Self-starter and motivated to succeed individual with highly developed social and communication skills

• Strong negotiation skills, with a track record of closing renewals and commercial terms with senior operator stakeholders

• Able to handle difficult clients and the pressure that comes along with it

• A proactive problem solver

• Ability to cope with a fast-paced, complex and rapidly changing environment

• Commercially minded, with strong analytical/numerical skills

• Excellent verbal and written communication skills

• Able to work independently, with very little supervision

Nice to have

Good to know

• In order to be considered, please submit your CV in English
• We kindly ask for your understanding that we can only consider applicants within the the Central European Timezone +/- 2
• This full-time position can be a permanent consultant basis for contractors in Gibraltar or nearby Spain

Why Work for

Founder led. Impact driven. Employee centric.
we're reshaping the i Gaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

• We’re a 100% remote-first company, offering a best-in-class remote experience
• Competitive package
• Family-friendly policies
• Career growth opportunities
• Zestful working environment
• Knowledge sharing opportunities
• Dynamic culture surrounded by industry experts
• Company social events for team bonding

HR Team